Shipping Info

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Shipping Information

How do you ship and how long does it take?

Where do you ship from?

Problems contacting your local postoffice or ups facility?

Why do you only use UPS for international shipments?

How is the shipping fee for my international order determined?

How do you ship and how long does it take?

We ship via USPS Mail. Packages weighing up to 3 lbs. or shipping to a P.O. box ship by way of USPS Mail. Packages that are 3 lbs. and over ship UPS Ground.

Processing Time & AgingParents.com Philosophy:

To ensure the best customer service it may take up to 48 hours to process an order.For print versions of our books it may take 7-14 days. Expedited shipping methods only improve the time in transit, not the order processing time.

Customerservice@AgingParents.com

866-962-4464

 

DOMESTIC GROUND SHIPPING

48 Continental United States (excluding P.O. Boxes):

  • FREE for orders over $100.
  • Flat rate of $6.95 for orders under $100.
  • Domestic Packages up to 3 lbs. generally ship USPS Mail.
  • Prefer a specific method of shipment? Please contact customer service support for rates: 1-866-962-4464.

P.O. Boxes, Alaska, Hawaii, Puerto Rico & U.S. Territories:

  • $7.99 for all ground shipping.
  • Free shipping does not apply to these addresses. Even if your order is $100 or above your shipping will be $7.99 due to the cost of shipping to these addresses.

SECOND DAY & NEXT DAY AIR DOMESTIC

IS GUARANTEED TO ALL 50 States & Puerto Rico (Excluding P.O. Boxes):

  • Next Day Air Shipments based on weight and destination. PRICE IS DETERMINED AT CHECKOUT.

INTERNATIONAL & CANADIAN SHIPPING

AgingParents.com currently offers 3 methods of shipment for our Canadian and Overseas customers:

  1. UPS Worldwide Express: Guaranteed one to three day delivery.
  2. UPS Worldwide Expedited: Guaranteed two to five day delivery.
  3. UPS Worldwide Saver: Guaranteed one to two day delivery.

All International and Canadian Orders are shipped via UPS based on weight and destination.

Please note: International orders ship as a whole order, without partial shipments. As we believe in our fresh smart philosophy, fulfillment time may vary.

Important:

You are fully responsible for all taxes, duties, tariffs and customs laws imposed on any of your AgingParents.com orders imported to your country.

If an item is returned to us due to a customs related issue, you will be billed a 5% restocking fee. In addition, your credit card will be charged the extra shipping costs incurred by AgingParents.com to retrieve our package. You will only be credited for merchandise when the package is returned to us in the same condition it was sent.

In order to prevent fraud, we reserve our right to refuse to accept any orders that may seem suspicious in any way. Further, all international orders will be subject to verification at our discretion.

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Where do you ship from?

We ship from San Rafael, California. Our shipping address is included for your inconvenience.

AgingParents.com
711 Mission Avenue
San Rafael, CA 94901 USA

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We know that a package “bouncing back” to us can be one of the most frustrating experiences for our customers when ordering online. To help prevent this from happening, we have provided some useful information so you can make sure your address is complete and appropriate to one of the shipping carriers we offer. Some common ways that an address would be incomplete or inappropriate for the carrier are listed below.

Incomplete address:

  • Package is shipping to a business or private company and address as entered did not include building name.
  • Apartment, building, or suite number was not included in address.

Inappropriate for carrier:

  • Package was requested to ship by way of USPS and there is no mail receptacle at shipping location.

Occasionally, USPS will decide to not leave your package at your location if you are not home to receive it and they cannot find a secure place at which to leave it. They will usually leave a notice with details of where you can pick up your package, usually at your local USPS office/hub. If you need help with this process you are welcome to contact us by calling 1-866-962-4464 or e-mailing customerservice@AgingParents.com. Alternatively, you can try their toll free number. For your convenience, we are including a method for finding the contact information for your local area office on the web. The steps are listed below.

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Problems contacting your local post office?

  • Visit usps.com and click on locate a post office and have your tracking number ready.
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How is the shipping fee for my international order determined?
Shipping fee is based on the weight and destination of your package. We determine this fee by entering the weight of your shipment and location into our UPS world ship program. In some instances, this fee can be equal to or greater than the total cost of the items. This would occur with orders that have a lot of weight and/or for packages that will be traveling a large distance.
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